Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services has a new global headquarters located in a Class A property at 2 Braxton Way in Glen Mills, PA. The new space, spanning 45,000 sq. ft. over one and a half floors, consolidates three separate divisions that were previously compartmentalized across three buildings including a former schoolhouse. The new dynamic office is a purposeful reflection of Pilot’s solution-based, progressive and collaborative culture as a leading technology-forward transportation company.
Designed in partnership with Philadelphia-based, Formcraft, the open floorplan eliminates barriers and actively encourages cross-functional collaboration and decision making where team members can share experiences and insights in a variety of gathering spaces. Pilot’s new office is outfitted with more than ten conference rooms, huddle rooms, and alternative meeting spaces including acoustical booths in open areas enabling teams to gather, communicate and discover client-focused solutions. Pilot integrated the latest technology to connect corporate team members to staff in the field through large scale audio and video conferencing capabilities. This encourages real-time collaboration between stations across the country and internationally with operations, finance or sales teams to develop opportunities to achieve clients’ goals.
Upon entering the new office space customers and employees are greeted by Pilot branded messaging and website on an impressive 98” monitor. Modern graphic references to the logistics industry including barcodes and modes of transportation are present throughout the space. Focal walls covered in pallets and another in corrugated metal are reminiscent of shipping containers and warehouse materials prevalent in the industry. The third and fourth floor cafés feature Pilot orange offset by vibrant blues and subtle metallic grays while monitors display company-wide messages and serve a dual role for employees to watch programing during breaks or social events. The cafés also serve as informal gathering or work areas for team members to interact.
The conversation areas enable Pilot employees to be mobile and productive working in a modern and efficient manner. As employees move through the space, the National Customer Service Center (NCS) on the third floor is an opportunity to experience first-hand the renowned level of service Pilot provides to consumers and clients. Messages, call-related statistics and operation-centric content is displayed in the NCS.
The light-filled space energizes the staff and park-like setting provides a respite from traffic and bustle surrounding the campus. The pumped in pink noise provides necessary privacy for conversations without disturbing team members who are highly focused on tasks. Glass-fronted meeting rooms and offices not only usher in natural light but are a tangible reflection of Pilot’s commitment to transparency to both client and employees. Touch pads outside each conference and meeting room are an example of the technology integrated into everyday activities, enabling staff to easily reserve the space and view availability.
“The reactions of our employees have been fantastic. Many people feel like they are starting a new job because the environment is such a dramatic shift and really represents Pilot’s culture of collaboration, technology-forward solutions within a dynamic industry. Since the heart of Pilot’s success has always been the expertise, relationships and comradery of our team members, we finally have a space that fosters greater communication and sharing of ideas among long-time staff and new employees,” explains Lisa Coyle, chief administrative officer.
